It’s a lot easier to cancel a line than to cancel the entire plan. To get verified you’ll need the account holder name, phone number and the account pin or last 4 digits of the social security number of the account holder. You need to be an account owner or account manager to cancel the lines. Unfortunately, you can’t cancel your account by logging into your account. You can only cancel a line on your Verizon service by calling customer support. You can pay these additional fees at the discontinued account page. If they gave you some discount, you may need to pay it back if you didn’t serve out your full term but this is pretty rare. The final thing to watch is that there are additional fees if you signed up with your Verizon account with a 3 rd vendor. Your new phone provider might also pay this fee as well. The rep that cancels your account will let you know that you’ll have to pay this fee to Verizon before you cancel – so you’ll have a chance to change your mind. If you had a buy one get one free offer, cancelling your plan before the promotion ended will result in you having to pay the full fee for the second phone. You can also get the termination fee waived by calling Verizon customer support after your cancellation and asking for the termination fee to be waived. If you’re moving to another post-paid service provider like T-Mobile or AT&T, they will sometimes pay the termination fee on your behalf if you provide them with a receipt. For instance, if you cancel a year after you first sign your contract, the fee would be $175. The max fee is $350, and this fee is prorated for your contract term. These types of plans aren’t popular anymore and it’s rare to see someone who still has months on their contract. You’ll only have an early termination fee if you sign up for a 2-year contract with Verizon. They sometimes forget to put your order through. You called someone and it’s a manual process. Check your account online a couple of days after you cancel to confirm that your cancellation request went through. Once you finally get through their spiels, they’ll read out a bunch of legal language to you confirming that you want to cancel your account.īefore you go, ask what date your cancellation will apply (this is important) and for a reference number. There’s no way to skip that it’s what these customer support agents are trained to do. This process takes about 15 minutes at a minimum. If those don’t work, they’ll just flat out ask you to stay if Verizon gives you a deal that lowers the price of your plan by $10-$20 a month. Some of their tactics include asking if you’d like to suspend your service for a month or two and switching to a lower-priced plan. They’ll ask you a lot of questions about why you’re cancelling your account and give you options that you’ll need to turn down before they actually start the account cancellation process. Once you reach them, they won’t cancel your account right away. They do this to make it just a little bit harder for you to cancel. It’s pretty funny and a little sad that they don’t allow you to cancel on the weekends and the evenings when most people are free. If you’re cancelling your Verizon service by phone, call (844) 837-2262 Monday to Friday 8:00-5:00 pm Eastern Time. Verbally accept cancelling your service.I can be reached at or the address you have on file.Start Saving Steps To Cancel Verizon Service I have tried to talk to a real person but could only get a recording. Please cancel all accounts and send me an Itemized billing for my entire time at Verizon. I have never been treated or lied to like my experience with Verizon. I have never had two phones, or two phone numbers. So now I'm being charged for two phone's. It is someones else's number I get text's, Dr appointments, etc that are not mine. They called the Pendlton vendor and the woman in Hermiston told me that the only thing I could do was cancel the first try and start over. The next day I went to the Verizon distributor in Hermiston Oregon. I could not wait any longer so I walked out. Nor could him or I get any of the others Verizon employees to help out. The young man had no experience on what he was doing. I went to the Verizon distributor in Pendleton Oregon. When transferring to Verizon for my cell phone provider, I experienced very confusing and what became a bad experience. I don't have a connected phone, I don't have transportation to go to a Verizon vendor.
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